Shipping policy

SHIPPING POLICY

For orders of 100g or more, shipping is free within Portugal (excluding Madeira and the Azores). For orders below this weight, the following rates apply:

Find below the shipping rates and delivery times:

Spain – €10.00 – Delivery in 48/72 hours, from 9:00 to 19:00 (except the Canary Islands, with delivery in 3 to 5 business days).
Canary Islands – €19.00 – Delivery in 3 to 5 business days (9:00 to 19:00).

We are not responsible for additional costs or extended delivery times caused by customs procedures.

Portugal – Free – Delivery in 48/72 hours (9:00 to 19:00). We do not ship to the Azores or Madeira.
Other European Union countries – From €19.00 – Delivery in 24/72 hours (9:00 to 19:00).
England – €19.00 – Delivery in 48/72 hours (9:00 to 19:00). We are not responsible for additional costs or delivery delays caused by customs.
Andorra & Switzerland – €19.00 – Delivery in 4 to 5 business days. We are not responsible for additional costs or delays caused by customs in these regions.

Important notes:

  • Orders placed after 17:00 may take an additional 24 hours to be delivered.

  • Hair extensions may take up to 24 hours to be prepared before shipping.

  • Prices valid up to 1.9 kg for Spain/Portugal and up to 0.49 kg for the rest of the European Union.

It is the customer’s responsibility to ensure that all delivery address information is correct at checkout. All fields must be completed. If the address is entered incorrectly, the customer will assume full responsibility for any costs incurred. Please check all postal information before confirming your order. Once the package leaves our warehouse, we cannot change any shipping information.

RETURN AND EXCHANGE POLICY

Customer satisfaction is KHair Store’s number one priority. Therefore, if you received the product you ordered but are not satisfied with the color, length, or thickness, you have 14 days to contact us and request a return or exchange.

To process a refund or exchange, products must be returned in their original condition to the KHair Store warehouse. Returns or exchanges do not apply to products that have been dyed by customers. We only refund or exchange products that have not been altered (color, length, etc.).

For refunds, we will credit the total amount of your order to your PayPal account, credit card, or bank account, minus all shipping costs included in the purchase and return. Refunds may take up to 15 business days to be completed once the product has returned to our warehouse.

Any other customer service inquiries can be handled at suporte@khairstore.com